Contact & Location
We're happy to assist
Call us with any questions about your visit, your bill, or your rights as a patient. Our team answers during lobby hours, Monday to Friday.
Phone
Fax
214.520.8236
Address
3930 Crutcher St
Dallas, Texas 75246
Lobby Hours
Monday to Friday
6 a.m. to 4 p.m.
The center is located near the Baylor University Medical Center campus in East Dallas. Get directions.
Complaints & grievances
We want to know when something goes wrong. We respond promptly, and we will never retaliate against you for filing a complaint.
Speak with the Administrator
File a complaint or grievance in person, by phone at 214.520.8235, by fax at 214.520.8236, or by mail to 3930 Crutcher St, Dallas, TX 75246.
Texas Health and Human Services Commission
Health and Human Services Commission, Complaint and Incident Intake, Mail Code E-249, P.O. Box 149030, Austin, Texas 78714-9030. Complaint hotline: 1-800-458-9858. You can also file online through the Texas Unified Licensure Information Portal (TULIP), email hfc.complaints@hhs.texas.gov, or fax 833-709-5735.
Privacy concerns
Contact our Privacy Manager at 214-520-8235, or complain directly to the Secretary of Health and Human Services. See our Notice of Privacy Practices.
Civil rights
Grievances on the basis of race, color, national origin, age, disability, or sex go to our Civil Rights Coordinator. See the Nondiscrimination Notice.
The full grievance process, including Medicare Beneficiary Ombudsman contacts, is published under Patient Rights & Notices.
Preparing for a visit?
Review what to expect, the forms you will sign, and how billing works, all before you arrive.
Patient resources